Tag Archives: nature

Camper & Updates

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We’ve been bunking with mom & dad in VA for the month of October while we awaited Keystone’s driver to pick up our rig. While we did have the space in A. Bay until October 13th, we had a wedding in Lancaster, PA I had a work trip, and then our Jamaican Vacation was scheduled so it was time to pack it up (yet again) and make the moves down south.

The wedding in Lancaster was a hit! And we had been able to repack (for the umpteenth time) the camper into those black & yellow Lowe’s bins that we’ve come to love so much… With items at Mom & Dads, In condo 4 at A. Bay, and leaving one of the trucks parked at Grandma’s house in Syracuse we just about emptied the entire unit!

September 26th Austin flew back into Syracuse and rented a car. We headed to Grandma’s house (I had breakfast with her that morning!) to pull all the stuff out of the Tacoma in her driveway, reload into the rental and start the 6+ hour drive to VA. I had the F-350 loaded down bed to roof with all the last bits & pieces and we caravaned down 81. We passed quite a few accidents on the way down, but came through unscathed.

The driver was supposed to pick up the camper the week of Sept 29th. We waited, and waited, and waited for the driver to let us know he was on his way/there to pick up the camper – and he finally showed up Oct 3rd. Apparently he tried a few excuses with Austin to say he wasn’t sure he could pull it because of a “toolbox in the bed of his truck” and “he couldn’t find the camper” (it’s kind of hard to miss…) and Austin set him very straight. So the camper was picked up and driven the 12 hours across NY and into Indiana where we waited for more updates.

We have no idea what the camper looked like once it made it to Keystone – they didn’t send any photos but we did get an update (finally) while in Jamaica that it had arrived and they were doing their own inspection of all the elements as they don’t rely on Camping World’s reports.

We were hoping to have the camper back by November as we have a space reserved in Hendersonville, NC Nov 7- mid May…. but that was obviously wishful thinking. We are glad they are doing their own full blown inspection and not relying on Camping World, they’ve already noted that they’re replacing pretty much the entire fiberglass exterior sheeting, interior wallpapering/walls that were cracking, the front entertainment center cabinetry, and a new back ladder (apparently it’s bent?!), and they’re adding flex adapters to the front area that will actually allow the unit to flex as it should when on the hitch. We’re hoping we get the update that they’ll be re-welding all the connections that we saw were broken as well once they get that front cap off again for those flex pieces… It sounds to us like there have been MANY issues like ours with this particular model and they’ve had to fix more campers than expected which is why we have not paid a penny out of pocket for fixes past 2 new tires. When it’s all complete which sounds like another 6-ish weeks…. (3-4 weeks before they get it IN to the production line, and another 2 weeks working on it) they’ll then tow it down to Hendersonville’s Camping World for us where we’ll pick it up.

After the Pennsylvania Wedding, I had a trip up to Ohio to cover some events for work where I presented and met with new advisors and got more interest for diving at the resorts! Because it was just a 2 nighter, I packed myself in my backpack and caught a quick flight from Dulles.

It’s been great to be around close family – as it allows us to get to the nibling’s sports games and take advantage still of walking into town for experiences. We celebrated our house sale & the money being deposited – which we then turned around and wiped out some debts, and invested with our financial advisor! We also finally decided on an eBike and it arrived for Dad and I to put together!

Mom also called Dad and I to jump into some Pickleball at the local gym they’re members of as they needed a few extra players. It’s only my 2nd time actually playing games and I’ve got to get my swings under control – I tend to hit it long A LOT. BUT I’m running my butt off getting to stuff and burning ALL the calories haha!

It was just about Jamaica time!! So we packed our suitcase (and Austin’s backpack – because he’s weird) for a 6-night stay at Sandals Negril with friends! It was Austin’s & our friend Sandy’s birthdays, what better way to celebrate!

We were immediately spoiled on arrival in Jamaica – the resort team (who I emailed ahead of time and told them we were coming) put us in a beautiful butler villa (without the butler service) that had it’s own backyard and pool!! We figured out in Antigua back in 2020 that we are definitely room pool people, Austin gets uncomfortable just sitting on the beach in the heat and either has to have something fun to do, or be in the water.

I, on the other hand, am perfectly fine with a book and a beach chair soaking up all the sun…. I finished that book on the 2nd afternoon and had to steal Austin’s book for the next 3 afternoons. Thanks Babe!

We also got some diving in!! I finally talked Austin in to completing his Invasive Species Tracker Certification which “legally” allows him to hunt lionfish!

He’s a natural and got about 5 on the follow up dives we did! We also got to do a super cool dive called the Throne Room where you descend through a crack in the coral formation and come out in a opened coral cavern.

Hangry Austin – Happy Austin!

We had a fabulous time on a worry free vacation in beautiful Jamaica. Did some professional resort photos (our first since our wedding), and I even got to practice my bubble rings on dives 🙂

We had planned to fly back into Syracuse for Punkin Chukin weekend in Clayton, NY but plans changed and we swapped our flights to fly into Charlotte to spend time with Austin’s family instead. It was fun to watch him & his brothers run around like kids again, especially when they caught glimpse of a black bear running across the ridge! (its black bear hunting season and they all SPRINTED off to try to get it).

After stopping by the Tennessee storage unit and seeing if we could cut the locks off (we couldn’t), we headed over to see Mamaw & Papaw and of course Charlie. He’s a happy pup there and has gained probably 15lbs with Mamaw’s cooking.

A 6.5 hour drive from Marshall, NC back to Leesburg had us arriving back at our current home base just around 11pm. Austin was headed out on a flight to Canada for the week Monday and I was back in office to follow up on all the vacay emails that came in. Plus prep for DEMA Show which is the largest trade dive show of the year! This year it’s in Orlando and is only a few weeks away!

Mom & Dad arrived back home from Punkin Chukin to a full house – Meg & the Niblings were riding bikes and it was the perfect fall day to kick the training wheels off Knox’s bike and get him riding like the big kids. He was a little nervous to start but had a whole fan club cheering him on and he GOT IT!

I’m super grateful to be here for moments and memories like these. He was so excited to be a full blown bike rider that we all took our first big family bike ride up to the park across the street!

It’s been a trying year for me and Austin – but we are so lucky to have family support everywhere that is open to helping us. We’ve had so many good moments among the craziness and I wouldn’t want to trade any of them.

One final happy update for me – I finally applied for my Master Scuba Diver Certification with PADI! While this isn’t necessarily a “certification” in the same sense as most – it does have a few requirements:

  1. Complete your Rescue Diver Certification
  2. Complete 50 Dives
  3. Complete 5 Specialties
  4. Submit application with all those elements & receive a new card!

So I did!

  1. Rescue Diver Certification completed 2022
  2. 214 Recorded dives to date
  3. Specialties Completed: Deep Diver, Peak Performance Buoyancy, Emergency Oxygen Provider, Digital Underwater Photographer, Boat Diver, Enriched Air Diver, Full Face Mask, Invasive Species Tracker

On to the next adventures!!

We are HOME!

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Temporarily.

Good news! Camping World Cicero was able to fix the leaf spring and replace TWO tires (apparently they’re only ordered in pairs) and Hubby was able to pick up our house on wheels last Wednesday. Things are finally starting to feel normal again.

Uncle Chris came up and helped Austin move the temporary camper we were borrowing, Austin backed our baby in and set it all up. He said it pulls like a totally different camper with those two fixes and an adjustment to the pin box. It didn’t beat him up as hard on the hour-ish pull up 81.

Now we have to move all the stuff I packed into the other camper over the last month back into our camper for 2 months.

While we cant use that right side living room bump out because the track is broken, its so nice sleeping in my own bed, and knowing all my stuff is right where I put it.

We’re a bit of a mess still as I was traveling last week, will be in the Bahamas this week and Ohio next week… But little by little we’ll reorganize and settle back in.

The plan now is to enjoy our camper through the end of September until Keystone heads over to pick it up and haul it back to Indiana. We’ll then be waiting again for fixes and updates as they comb their way through the flexing, welds, slide, and anything else they break on the road back.

We’d like to be back in Tennessee for the winter near Hubby’s family and are already ready to claim our summer 2026 spot up here in Alex Bay. We both recognized Friday evening that we’ve never been so happy/excited to come “home” than when we’re up here. Having our house was nice (and what I wanted 6 years ago) but the freedom we have currently to come home, have no projects or yard work, and be on a boat fishing within 20 mins of parking the car is *chefs kiss*

We are toying with the idea that we could find a nice catamaran to winter on in the Keys, and then summer in NY… maybe plot the sail up, but depending on size we’d have to find a different marina so it fits. We’ll see!

Right now I’m very happy to have my washer & dryer back so we’re not stopping at the bank each week for rolls of quarters. I’m taking in all the moments here and prepping for Pirate weekend next weekend!

At Last We See The Light

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Good things always seem to happen around Shark Week! We’ve had a very promising week and a half!

First Up – we decided to order Starlink for our new internet provider while we’re mobile. It seemed to be the best option that we saw, and we heard first-hand after the devastating hurricane that hit the North Carolina Mountains last year – the people with Starlink were the ones getting information in and out of the area. That was good enough reason for us! It arrived July 16th and it’s made SUCH a difference in my work week to not be kicked off the WIFI every 3 seconds.

Where did we leave off on this camper debacle, ah yes, that Keystone was scheduling a date to come pick up our unit for the major structural repairs. We were told that while the “manufacturer’s warranty expired in 2023 and we know you’re the second owner of the unit, but none of this qualifies for manufacturer warranty repair… BUT out of GOOD WILL, we will come get the unit and complete the fixes.” YOU CERTAINLY WILL WITH THE PHOTOS WE HAVE OF WELDS MISSING AND SHODDY WORK. This is a structural issue, and clearly the quality control inspector was off the day our unit came off the line – so they’ll come get the camper from our summer campsite at the end of September. They’ll tow it from here to their corporate headquarters in Indiana, and then we’ll wait some more to hear when we’ll get it back, and where we want it delivered. We do have to clear everything we “would be upset losing” out of the camper for them… so it looks like we’ll be visiting Lowe’s for a few more storage bins.

The next order of business was to get Camping World Cicero to FINALLY submit our requests to warranty for the leaf spring diagnosis (which they told us about first on June 21st) and surprise surprise…. we also have to replace a tire because it’s ” seriously damaged, bald” from the leaf spring issue. Cool, thanks for tossing that one on top of the pile. Can we just get this sh*t ordered/submitted already?! You’ve been holding our camper hostage for a month with no fixes or movement…

Hubby has thankfully been working about 2 hours away from our summer setup for the last 2 weeks so he’s been able to come home every night and enjoy longer weekends. He’s a bit of a motor head, so we took one Friday afternoon to enjoy the Syracuse Nationals Car Show at the fairgrounds. All while monitoring email waiting for the warranty approvals to come through and liason-ing between CW and Keystone.

Keystone says we can’t move our camper until that leaf spring is fixed, CW doesn’t know what warranty will cover… it’s been a Catch 22. BUT we do know (and got approval from Keystone) that once the leaf spring IS fixed, we could take our camper with us and use it until they come get it. We just can’t use the front room/living room bump outs because the track is broken on one side. CW also told us that for some odd reason, now the driver side living room bump out is also not operating correctly. So I’ve got 3 couches that we’ll just be sitting REALLY close together on. Whatever – I get my camper back!

CW tells us that the leaf spring is covered by warranty, but the tire is not. At this point, I DON’T CARE ABOUT A DAMN TIRE – JUST ORDER IT AND I’LL PAY FOR IT. Although, we did also purchase the tire and wheel coverage as part of the insurance/warranty package… weird. We go back and forth more on “do you want to buy the tire and bring it to us? the install will be $102.60”…. for a 10 minute tire change, that we could do ourselves because the dang camper has hydraulic feet/lifts attached to it. Also… do they not have tires available for purchase in service?! It seems like a regular need to just keep in inventory, but what do I know.

On July 21st, With the leaf springs being approved and ordered from Keystone, there was one sentence of CW’s email that really set me off “It is estimated to take a few weeks to get there”. A FEW WEEKS?! Not okay. At that tidbit of information, I suggested we call our friend Alan at the Statesville CW location and ask if he could help us expedite that shipping through his Keystone contact. Turns out, he hadn’t heard back AT ALL from Cicero about what was or was not going to be covered and he called CW directly. It was a good call because Statesville decided to cover the tire for us! Bonus!

We’re also told that “a few weeks” is ridiculous, and there is expedited shipping that can be requested. So another call to Keystone tells us that the leaf springs are “already on the truck, not sure why they would tell you a few weeks. And here’s the tracking number.” FABULOUS.

Hubby is checking the tracking number and as soon as he sees that DELIVERED notice on July 24th, he’s emailing CW to check on install times. We get the typical runaround “I haven’t been told they’ve been delivered, if they went to retail instead of service… blah blah blah” so we nip that in the bud and Hubby Says “It says it was received by Matt if that helps”. BOOM go find it. “I’ll ask him when he returns from lunch”…. that was at 1:12pm… we ask AGAIN for an update at 4:30pm – quite the lunch – and are told (no surprise) “they’re here – I have to find out when we can bring the unit into the shop”, and then she’s gone by 5pm. So we waited till Friday Morning to find out they can bring the camper in on Monday the 28th. Ideally they’ll fix it quickly Monday and I can bring the F-350 down to pick it up that evening, or hubby will drive the truck to work Tuesday to swing by on his way home (I’ll be traveling for work the rest of the week).

We spent the weekend out on the boats taking in the 1000 Islands Poker Run which was a blast to see then a tour & history lesson around Singer Castle on Dark Island with Captain Dave. We headed over to a local bar after, Hurricane Joe’s, for a beer or two and make our way back to the Bay for a relaxing evening.

Mom & Dad also came up for the week and we visited Clayton, had a fabulous meal at Bella’s where we found a citrus Corona, wandered a little farmers market, and played a lot of Farkle. Aunt & Uncle have their little tiki bar space setup right in front of the boat dock so we’ve been getting a lot of jealous stares all week. They also added a sun shade on a few posts to keep us cool and comfortable while we enjoy that outdoor space. We cooked up some fresh caught Walleye and Perch Sunday night and I’ve been testing out a few white wine sauces.

In other news – while we had received 2 (terrible) investor offers on the house in the last month or so, $100k under asking price, we finally received a real person offer that we chose to accept! We still had the Ring doorbell attached to our internet service so we could confirm showings arrived – and a new family with a 16 month old put in an offer! Albeit was a lot lower than we were hoping for, it’s time for us to move on. I’m happy to get a new family into this home to make it their own. The due diligence period starts Monday, 7/28 for 15 days. Then we’ve scheduled closing for Sept 16th (to work with their requested schedule). Hopefully everything sticks and they don’t walk away from it – because we’ve taken so much off for the offer, we’re not contracted to do any concessions, fixes, or closing costs.

I’ve also been celebrating the 10th birthday of one of my favorite companies – Stream2Sea! They are fantastic people who I absolutely adore, and they’re doing a 20% off with free shipping! I am OBSESSED with their shimmer sunscreen, leave in conditioner, and their mask defog – those are staples in my dive/water bag. They sent over a collab box with a bunch of their amazing product that I’ve been incessantly shoving into friends/families faces all summer. sorry not sorry!

I also made a Canva template for my travel advisors to use Stream2Sea’s information on their own business card! I think they came out pretty cute! The company is also really great about partnerships and co-branding. I can’t wait to bring them on resort for Dive Week!

The rest of the week will include one more wait for a camper pick-up time/date, a trip to Florida for work, and sweating out the Due Diligence period of the house. Anybody need a 2023 Samsung Washer & Dryer? The new buyers don’t want them so we’re either putting them up for sale or taking them to the TN property for future use.

Recent Wins:

  • It was SHARK WEEK!
  • Starlink Internet was delivered and is working fabulously
  • Camper is livable through the end of September
  • Keystone is fixing everything else
  • I’m down 37 lbs since April (Thanks Tirzepitide!)
  • WE ACCEPTED AN OFFER ON OUR HOUSE!

This is how I expect to look sleeping once I get my own bed back this weekend.

*fingers crossed!*

Camper has left the chat

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Keystone Corporate is coming to Cicero, NY to pick up our unit and tow it to their headquarters for fixes.

Does that make me incredibly nervous? YES – MORE SH*T COULD BREAK. But we’re being told anything they break in this tow, they fix – no questions asked. We still haven’t been given any type of figures on cost to us out of pocket for the past 3 weeks, with warranty and insurance, we’re hoping it’s minimal if any. Cicero keeps saying they’ll be fighting for us to not be out of pocket at all.

In the last week we have been back and forth talking to Cicero, and Statesville (finally got a hold of the GM). Cicero says they left a couple messages for Statesville, Statesville says they never got any messages so New York Missy had to be polite but firm that this needs to be dealt with.

After finally getting a hold of Alan Good, Statesville’s GM on July 10th, I was not taking “he’ll call you tomorrow” for an answer. We’re going on Week 3 without our unit, or any information on fixes happening anytime soon. I’m losing my patience. After confirming to Satesville’s team that yes, I know I called North Carolina, that’s where we bought the unit. Yes the camper is in New York…. Alan, upon hearing of our struggles, jumped into action by calling Cicero – sadly, Kim (who we’ve been working with here in NY) had already left for the day. Service guys leave at 6pm, but the front desk workers in service leave at 5 – explain to me how that makes any sense…

Anywho’s…. Alan calls me back at both 5:22p and 5:50p to note that he’s 100% on the issue and calling back to get the full details as soon as Cicero opens the next morning as he’s now playing catch up. He did speak to hubby when all this originally happened but apparently didn’t take any notes about it/couldn’t remember all the details. By 9:25a the next morning (July 11) Allen calls me back saying he’s tried Kim twice with no luck and his Director of Service was also going to connect with Cicero’s DOS for updates. At 10:09a we get a call that Statesville now has all the updates they need about our unit (he’s also pulled our service records from November since he wasn’t the GM there yet – I bet that was fun for him to read about, his new team dropping the ball and all). He’s calling his Keystone contact directly to expedite this process for us now that he understands this is our summer accommodation in a campground… He reiterated that he’s in the office all weekend and is “on it” for us. It’s nice to have some backup. He’s also told Kim that anything warranty or Keystone rejects – to please send him the quote so he can “see what he can do”. As much as I appreciate that, I don’t know if that will happen or what could happen. So it sounds like another weekend of waiting it out for Keystone to respond.

Hubby and I decided to visit our poor, broken down camper that Friday evening after work – take photos of the broken welds, broken wood supports, etc. for our own records and pick up the last few things we absolutely need for an extended outplacement.

No big deal – we’re getting used to quiet weekends with no yardwork. We have not completely become lumps on a log though we helped build a tiki bar/shed at the river this weekend! I also finished another book, that’s 9 for 2025 – how many do I need for a pizza party again?!

We’re also thoroughly enjoying having our Kayak back and an easy launch point in and out to do some evening fishing and a decent workout. We honestly haven’t been in the kayak but twice since we bought it in 2020 during Covid. The Gander Mountain near us in NC was going out of business and we got a helluva deal on it.

It’s so smooth. Plus we’ve been spoiled with friends & family boat access. Bring on the Perch, Bass, Walleye, and Pike!

No news on Monday as I’m sure Keystone had to go over the full report of issues and she’s not just broke. She BROKE broke. I’m no welder (hubby is, surprise surprise), but FOR THE LOVE OF METAL…. WHO WELDED THIS?! Because… they should be fired.

Also, these should not be pinched….

Thankfully hubby is in the area for work this week – so he’s only an hour or so away from CW and was able to chat with the team Tuesday. We got the update that Keystone was coming to GET our Unit and take it back with them. Nothing has been fixed, but the cap has been put back on the front for transport. So it’s in Keystone’s hands now… whatever they break – they fix in that tow. Misty from Keystone HQ connected with hubs on the next step – she has to figure out WHEN they can get the camper in. It could be this week, and in reality – it could be MONTHS from now.

More Waiting. Great, my favorite thing. Hubby is being annoyingly level headed about it. I’m wonky brained because “HELLO – I’VE BEEN WITHOUT MY CAMPER THAT MY WHOLE SUMMER LIFE IS PACKED IN FOR ALMOST A MONTH NOW. I WOULD LIKE IT BACK SO WE CAN ENJOY IT.” And this jerk’s logical brain comes back with “well, we’re not the only ones with a camper in for problems….”

Me:

So we’ll just be here waiting for more updates. Will they get our camper in quickly? Will they offer us a temporary replacement while we wait? Will it be fixed for sure? Will it be returned to us sometime before the end of the summer when we head back to NC?!

ho hum…

Is no news, good news?

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The old saying is “no news is good news” but is that really true?

For some instances, like working from home and not hearing from your boss, sure no news is good news – “the squeaky wheel gets the grease”. That’s where you don’t want to be the squeaky wheel… But knowing our camper (with the wonky wheel and the cracked leaf spring already) has been at the Camping World in Cicero since June 21st and WE keep having to call in for updates – not so great.

We are in a temporary solution currently – Aunt & Uncle’s old camper (that they sold to their neighbors) needed a place to be stored, and we needed a place to stay here in Alex Bay. Win-Win since we already paid for the whole summer in a permanent RV site up here! We’ll be able to utilize this camper for a few weeks until the owners are ready for their vacation in it.

After we dropped our unit off on that Saturday and waited a few hours – we had no great update. We finally called the following Monday (June 23rd) to be told “we’re going to do a flex test this week” requested by the manufacturer, which in non-mechanics terms is to determine just how much the frame is moving from point A (not being hooked up) to point B (when the hitch is fully attached). And they asked if there was anything we wanted to grab out of the fridge/freezer since they were keeping it hooked up for us (its a residential fridge – the freezer was full). So we came back down the 1.5 hour drive and grabbed a few more things hoping it would only be another week or so.

By June 25th hubby emailed again asking for an update and we were told the flex test would be performed on the 26th (5 days after drop off). So we waited… It worked with our itinerary as we would be headed back into the Syracuse area for Uncle’s retirement party that Friday – we also commandeered a room in their house for that few days.

33 years in the Sheriff’s Department! Well done Uncle Chris! We joined Aunt Becky and the rest of their family to surprise him on his final morning outside the department with cinnamon buns and mimosas before the big party that evening with all family and friends.

We love a celebration! Especially when the WHOLE crew gets together.

Since we had to drive past Camping World on the way back up to the river that Saturday, Hubby and I left early so we could stop to get an update. Mind you, it’s now June 28th and they’ve done the initial diagnostic and a flex test – no fixes. We get a little bit of information that day and start packing up more items from the camper that we need for basic living. They talk a little bit about the flex test and as a non-engineer, I can’t tell you what is “acceptable” frame flex, but when they told us that our frame’s flex was a 1/2 inch change – they didn’t say it with a smile or upbeat attitude.

We grabbed more items out of the fridge and freezer, it’s been “no problem” keeping it plugged in out front for us and we head back up to the river for a weekend of boat lounging and relaxation. Brother, Sister-in-law, Big Sister & the kids were up for the party so EVERYONE got to do some fishing!

Now it’s June 30th, and at 5pm-ish we get a snarky email from Camping World telling us the manufacturer wants additional inspection of our camper and that means they’ll need to move it from the front of the building (could be that day, could be a few days from now). No problem – had we been communicated with about that ahead of time, we would have taken care of everything, but after hubby’s rough Monday travel day (3am alarm, flight delays & cancellations, a 9+ hour drive instead, and luggage that made the plane but not him….) we were in NO mood for the tone perceived within the email – you be the judge and tell us if we were too sensitive –

“You will have to clean out the remaining food that is in the fridge and freezer in the event we have to unplug it for an extended period of time. We technically do not allow customers to keep food in their camper as we have to unplug it and move it from time to time. I was being nice under your circumstances but now that we have to run further inspections, the fridge and freezer will need to be properly cleaned out.”

The first email drafts back were NOT polite. Husband, while usually a teddy bear himself – has no-fluff in his emails – that’s an engineer for you. But we finally came to a seething with sweetness re-write of “no problem, be there tomorrow” response. So I drove down again to remove all the freezer & fridge contents and pack more long-term needs, you know – the cases of wine, a bottle of tequila, my bag of brand new books, work brochures for sales calls, laundry baskets, two right shoe only black sneakers…. essentials 😉 With them being SO nice to keep our camper plugged in this whole time, it was frustrating to open the fridge to see no light on, and walk around the camper to confirm that it was NOT actually plugged in, and that the batteries were most likely dead from the extended power outage.

I clearly didn’t check to make sure I had a full pair… I just grabbed the sneakers that were next to each other in the closet.

A quick stop at WalMart on the way back up set us up for the rest of the work week ahead of the 4th of July holiday. With more friends and family coming to the river, we were able to donate some of the freezer food anyway to the weekends festivities!

So here we are, 16 days after the initial camper drop-off (which we DID have an appointment for, mind you) and no good news. I did happen to ask during our visit “is this going to be a one test a week kind of thing? Because while we do have a temporary solution, if it’s going to take more time we need to find a longer term solution” and was told that they have explained to their manager & techs that we are a “rush” due to our circumstances. We’re only here till September and if I don’t get to be in my OWN, 8-month-new-to-me camper (or a replacement), it’s going to be a frustrating pill to swallow.

They’re telling us (as of Thursday, July 3rd) that they’re going to have to remove the entire front cap of the camper to asses the welds on the frame, how long that’s going to take – another question for the universe. We figured it’d be a skeleton crew for the holiday but we’re about at that stage where we’ll start calling every day or every other day for updates until we get a solution.

Our house is still on the market in NC, so as a worst-case scenario we could always move back in there but we’re VERY much enjoying the freedom we currently have. With the occasional heart rate spikes – everyone’s blood pressure here is pretty relaxed.

Welp…. the hits just keep on comin’

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That break I was hoping for – nope. WHOLE lotta nope there in nopeville.

We pick back up after we’ve brought the camper back to Mom & Dad’s house for 24 hours on Friday to load up and get ready to start the haul to NY… No issues there thank goodness (no complainer either) but 2 unmarked police cars did happen to drive by….

So we pull out of VA just before 6am and work our way up to I-81 to stay on the straight and narrow for our drive. GPS keeps saying 81 is closed so It’s trying to take us a different way which was just fine. We had our 3pm appointment at Camping World of Cicero so we still had plenty of time to keep the speed limit (usually under) and stay in the right lane.

A couple stops for fuel and bathroom breaks and by 1:25pm we were pulling into Camping World Cicero. Unfortunately… this is where the bad news begins to pile on.

Since leaving VA with our back drivers side camper wheel still at an odd angle – I noticed this when we left NC on 6/14/25. When we pulled the camper to the house November 9th, 2024 (yeah it took them that long to work on the items we asked for) the camper has not moved and I was in the truck with hubby originally. So we didn’t know anything was amiss until this first pull.

Also, that crack in the front wood at the entertainment center that we asked about in October and were told “It’s fine, there’s nothing that can be fixed with that” so it wasn’t written down on the ‘We Owe’…. is worse, and the OTHER side is now cracking. This points us to thinking there is frame flex.

The above annoying/unsightly but something I could look past crack, Now looks like this….

This crack was the reason we reached out for a service appointment in the first place and spoke to Keystone Corporate. We attempted to schedule mobile service from Keystone’s contacts – but all 3 were unavailable.. Our first attempt at a service appointment was in Manassas, VA – but their first appointment availability was July 20th, the first mobile guy was a little curt on the phone and said “I’m not doing that right now”, and the second mobile guy was “unavailable”. We tried.

When we pulled around at Camping World Cicero, we checked-in noting that we were early, but had an appointment. They asked if we were okay leaving the unit until Tuesday to be diagnosed which made us gulp. In talking to Kim originally in their office the previous Monday, we had been back and forth on appointment dates, so the note that Saturday’s they don’t do same-day diagnosis for waiters, was missed. They were able to squeeze us in and we headed out to the camper to take some photos….

We were met with the right side slide-out somehow having wedged itself out… the slide portion of it is supposed to be on the INSIDE.

Not sure how that happens on the far left corner of the slide out while we’re headed down the road with no bumps…. physics isn’t on our side for that one and the wind keeping it in line. That back wheel? Oh yeah, the leaf spring is broken…. (We’re asking them if they can investigate to see if it’s been broken for a while or within the last 2 weeks – hubby says you can tell by the amount of rust that may be on it). Then we noticed all down the drivers side of the camper, the gaps at the bottom of the storage compartments that were flush originally, now have almost an inch of space between the door and compartment outer. There are cracks INSIDE the camper now on the corners of both front living space bump outs (significant cracks – 6+ inches long). The silicone seals around a lot of the storage compartments and water sealant spaces are cracked – Kim noted that these “fixes” were not done properly because they’re not even lined up with how the original camper should be. There’s a weird wiggle in the frame/fiberglass directly behind the ladder at the back of the unit that wasn’t there before, oh and the 3 self-tapping screws that were under the tongue holding the fiberglass around the brand new installed hitch were rolling around in the bed of the truck…. did I also mention that the original water pump was leaking when we first took it home?

I cried.

Our whole current life is packed in that camper. Thankfully we have family here and we have help (which is hard for me to accept – but 1000% appreciated).

Our next steps were to get all the photos taken, parts priced out, and submit it all to the elite coverage warranty we purchased through Camping World/Good Sam originally. We also purchased the full/maximum coverage insurance through Camping World/Good Sam so we SHOULD have two options…. ideally speaking. The wait is what’s killing me the most – we have no control over what’s happening next. Hubby did call the Statesville location on Saturday before they closed to give them a heads up that we are facing some BIG problems and that we may be calling back much more heated. He’s keeping a level head, I’m all up in my emotions. That GM appreciated the call. for now.

So that’s where we are – waiting to hear back from warranty and Camping World. To then decide if they will fix everything, or if we have to submit through insurance. It sucks. I am emotionally exhausted. But it is totally out of our control.

On the positive side – we got river time on Aunt & Uncle’s boat so that took our minds off of the shit-show for a little while. Hubby got to fish (and caught some bass!), we floated, relaxed for the weekend, and are picking up the workweek fresh.

Please send positive energy. We are in dire need of it.