Keystone Corporate is coming to Cicero, NY to pick up our unit and tow it to their headquarters for fixes.

Does that make me incredibly nervous? YES – MORE SH*T COULD BREAK. But we’re being told anything they break in this tow, they fix – no questions asked. We still haven’t been given any type of figures on cost to us out of pocket for the past 3 weeks, with warranty and insurance, we’re hoping it’s minimal if any. Cicero keeps saying they’ll be fighting for us to not be out of pocket at all.

In the last week we have been back and forth talking to Cicero, and Statesville (finally got a hold of the GM). Cicero says they left a couple messages for Statesville, Statesville says they never got any messages so New York Missy had to be polite but firm that this needs to be dealt with.

After finally getting a hold of Alan Good, Statesville’s GM on July 10th, I was not taking “he’ll call you tomorrow” for an answer. We’re going on Week 3 without our unit, or any information on fixes happening anytime soon. I’m losing my patience. After confirming to Satesville’s team that yes, I know I called North Carolina, that’s where we bought the unit. Yes the camper is in New York…. Alan, upon hearing of our struggles, jumped into action by calling Cicero – sadly, Kim (who we’ve been working with here in NY) had already left for the day. Service guys leave at 6pm, but the front desk workers in service leave at 5 – explain to me how that makes any sense…

Anywho’s…. Alan calls me back at both 5:22p and 5:50p to note that he’s 100% on the issue and calling back to get the full details as soon as Cicero opens the next morning as he’s now playing catch up. He did speak to hubby when all this originally happened but apparently didn’t take any notes about it/couldn’t remember all the details. By 9:25a the next morning (July 11) Allen calls me back saying he’s tried Kim twice with no luck and his Director of Service was also going to connect with Cicero’s DOS for updates. At 10:09a we get a call that Statesville now has all the updates they need about our unit (he’s also pulled our service records from November since he wasn’t the GM there yet – I bet that was fun for him to read about, his new team dropping the ball and all). He’s calling his Keystone contact directly to expedite this process for us now that he understands this is our summer accommodation in a campground… He reiterated that he’s in the office all weekend and is “on it” for us. It’s nice to have some backup. He’s also told Kim that anything warranty or Keystone rejects – to please send him the quote so he can “see what he can do”. As much as I appreciate that, I don’t know if that will happen or what could happen. So it sounds like another weekend of waiting it out for Keystone to respond.

Hubby and I decided to visit our poor, broken down camper that Friday evening after work – take photos of the broken welds, broken wood supports, etc. for our own records and pick up the last few things we absolutely need for an extended outplacement.

No big deal – we’re getting used to quiet weekends with no yardwork. We have not completely become lumps on a log though we helped build a tiki bar/shed at the river this weekend! I also finished another book, that’s 9 for 2025 – how many do I need for a pizza party again?!

We’re also thoroughly enjoying having our Kayak back and an easy launch point in and out to do some evening fishing and a decent workout. We honestly haven’t been in the kayak but twice since we bought it in 2020 during Covid. The Gander Mountain near us in NC was going out of business and we got a helluva deal on it.

It’s so smooth. Plus we’ve been spoiled with friends & family boat access. Bring on the Perch, Bass, Walleye, and Pike!

No news on Monday as I’m sure Keystone had to go over the full report of issues and she’s not just broke. She BROKE broke. I’m no welder (hubby is, surprise surprise), but FOR THE LOVE OF METAL…. WHO WELDED THIS?! Because… they should be fired.

Also, these should not be pinched….

Thankfully hubby is in the area for work this week – so he’s only an hour or so away from CW and was able to chat with the team Tuesday. We got the update that Keystone was coming to GET our Unit and take it back with them. Nothing has been fixed, but the cap has been put back on the front for transport. So it’s in Keystone’s hands now… whatever they break – they fix in that tow. Misty from Keystone HQ connected with hubs on the next step – she has to figure out WHEN they can get the camper in. It could be this week, and in reality – it could be MONTHS from now.

More Waiting. Great, my favorite thing. Hubby is being annoyingly level headed about it. I’m wonky brained because “HELLO – I’VE BEEN WITHOUT MY CAMPER THAT MY WHOLE SUMMER LIFE IS PACKED IN FOR ALMOST A MONTH NOW. I WOULD LIKE IT BACK SO WE CAN ENJOY IT.” And this jerk’s logical brain comes back with “well, we’re not the only ones with a camper in for problems….”

Me:

So we’ll just be here waiting for more updates. Will they get our camper in quickly? Will they offer us a temporary replacement while we wait? Will it be fixed for sure? Will it be returned to us sometime before the end of the summer when we head back to NC?!

ho hum…